Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and Moolah Technologies LTD ("Cyntree", "we", "us", "our") governing your access to and use of the Cyntree platform, website, and related services (collectively, the "Service").

By registering an account, clicking to accept, or otherwise using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

Website cookie settings (including optional analytics consent) are managed via our cookie banner and detailed in the Cookies & Tracking section of the Privacy Policy.

Cyntree provides online booking, scheduling, and client management tools designed for solo professionals and independent service businesses. The Service allows businesses to accept bookings, manage appointments, and communicate with clients via automated emails.

Optional features may include calendar sync with Google Calendar and Microsoft Outlook so you can sync Cyntree bookings to your calendar and use your calendar for availability. Use of these integrations is subject to the relevant provider's terms and our Privacy Policy.

We reserve the right to modify, suspend, or discontinue features at any time. We will endeavour to give reasonable notice of material changes where possible.

When you connect external services (e.g. Google Calendar, Microsoft Outlook) to Cyntree, you agree to that provider's terms and policies. We use their APIs only to provide the integration you have requested (e.g. syncing bookings to your calendar, reading availability). You can disconnect any integration at any time from your Cyntree settings. We are not responsible for the availability, conduct, or policies of third-party services.

You must be at least 18 years old and capable of forming a binding contract to use Cyntree as a service provider. By creating a business account, you represent that you meet this requirement. Client use of booking pages does not require an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity that occurs under your account, whether authorised by you or not.
• Ensuring all information you provide (business details, service descriptions, pricing) is accurate and up to date.
• Notifying us immediately if you suspect unauthorised access to your account.

Businesses using Cyntree define their own pricing, cancellation, and refund policies, which are presented to clients during the booking process. Cyntree processes payments on behalf of businesses via Stripe and is not party to the contract between a business and its clients.

Payment providers and card networks may apply their own processing fees or deductions. Those charges are set by the relevant provider (for example Stripe) and are not set, controlled, or waived by Cyntree.

For business accounts: subscription or platform fees (if applicable) are billed as agreed at sign-up. Refunds on platform fees are at our discretion.

For clients: refund eligibility for a booked service is determined by the individual business's cancellation policy, not by Cyntree.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable regulations.
• Attempt to gain unauthorised access to any part of the platform or its infrastructure.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the platform to transmit spam, malware, or harmful content.
• Upload, store, or share images or other content that infringes third-party copyright, trademark, privacy, or other rights.
• Upload unlawful, abusive, exploitative, or otherwise prohibited visual content.
• Impersonate another person or entity.
• Scrape, harvest, or extract data from the platform without our written permission.

Violation of this section may result in immediate account suspension without notice.

Cyntree, its logo, branding, software code, and platform design are owned by Moolah Technologies LTD and are protected by UK and international intellectual property law. You may not copy, reproduce, modify, or distribute any part of the Service without our prior written consent.

You retain ownership of content you upload (business details, service descriptions, images). By uploading content, you grant us a non-exclusive, royalty-free licence to display and use that content solely to operate the Service.

For booking image uploads, you represent and warrant that you (or your client, where applicable) hold all rights, permissions, and consents needed for upload, storage, processing, and display on Cyntree.

The Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including fitness for a particular purpose or uninterrupted availability.

To the fullest extent permitted by law, Moolah Technologies LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of revenue, data, or business opportunity.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

Businesses are responsible for claims arising from client/business uploaded content (including copyright or other IP claims), and agree to indemnify Cyntree against related third-party claims, losses, and reasonable costs to the extent permitted by law.

We may remove or disable access to uploaded content where we reasonably suspect policy or legal violations, or where we receive a valid legal complaint or rights-holder notice.

We may suspend or terminate your account at any time if we believe you have breached these Terms, engaged in fraudulent activity, or if required by law. Where possible, we will give advance notice and an opportunity to resolve the issue.

You may close your account at any time from your account settings or by contacting us. Upon termination, your data will be handled in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. We will notify you of material changes via email or a prominent platform notice at least 14 days before they take effect. Continued use of Cyntree after the effective date constitutes your acceptance of the revised Terms.

Questions or concerns about these Terms should be directed to:

• Email: support@cyntree.com
• Post: Moolah Technologies LTD, 14 Smith Close, Armthorpe, Doncaster

We aim to respond to all enquiries within 5 business days.