Payment at booking

Steps

1. Before submitting, check payment requirement on the booking screen: no upfront payment, deposit required, or full payment upfront.
2. If online payment is required, you are redirected to the checkout provider the business has active, currently Stripe or Paystack in the public booking flow.
3. Complete checkout and wait for redirect back to Cyntree confirmation. Do not close the tab during provider processing.
4. For deposit bookings, pay the amount due now; the remaining balance is settled according to business policy.
5. If the service allows cash or no upfront payment, the booking can confirm without online checkout, but the confirmation page still shows the payment state and any amount due later.
6. If checkout returns but status is still pending, wait briefly while payment confirmation syncs.
7. If payment fails, avoid duplicate submissions. Retry once, then contact the business with your booking reference.
8. Outcome check: confirmation page shows the booking with correct payment state and next step instructions.

Need more help?

Contact the business first with your booking reference and the email used during booking. If the issue looks like a platform fault, include the business name and what step failed.

If you still need support, use the contact page.