Disputes and chargebacks

Steps

1. Treat every dispute or chargeback as urgent and open the related booking record immediately.
2. Gather evidence from Cyntree first: booking timeline, status changes, service notes, client communications, and policy summaries.
3. Open the active provider dashboard and note deadline, dispute reason, and required evidence format.
4. Submit evidence before the provider deadline. Late submissions usually forfeit defense rights.
5. If the payment method does not support direct dispute handling, escalate through provider support with full booking references.
6. Keep Cyntree records consistent with submitted evidence so support and finance teams can reconcile outcomes accurately.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

If you still need support, use the contact page.