How payments work

Steps

1. Cyntree records the booking, checkout outcome, provider reference, and payment status so the appointment and money flow stay linked.
2. The business chooses and activates a provider per payment environment. Test and Live payment setup stay separate so practice bookings do not mix with real checkout.
3. Understand whether the service requires no payment, a deposit, or full payment because customer behavior changes accordingly.
4. If a service requires a deposit, the amount due now must be paid online before the booking is confirmed. Cash is turned off for deposit services.
5. If a service requires full payment and online payments are not active, the service must allow cash so the booking can still be handled offline.
6. For redirect providers such as Paystack, the customer returns through a callback URL and Cyntree also waits for provider confirmation before finalizing status.
7. The Business Payment Setup screen includes a Booking payments overview and Other payment methods area so you can see what is ready before changing service payment rules.
8. If payment state looks wrong, verify the booking timeline, provider reference, and payment events before making manual changes.

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