Refunds

Steps

1. Open the paid appointment and review payment status, amount paid, and reason for refund before starting.
2. Initiate refund from the booking payment tools, not outside Cyntree, so booking and payment history remain aligned.
3. Choose full or partial refund based on policy and service outcome.
4. Refund support can vary by provider and payment method; card rails are usually the most consistent.
5. Do not promise an exact bank timeline. Final settlement speed depends on provider and issuing bank processing.
6. After refund action, verify booking payment status updated and send customer confirmation with clear next step expectations.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

If you still need support, use the contact page.