No show handling

Steps

1. A no show should only be recorded after the appointment's scheduled time has passed and the customer clearly did not attend or communicate about the absence.
2. Open the appointment from your list and change its status to No show from the detail screen. This is more accurate than leaving it as Confirmed or manually cancelling it.
3. Marking a booking as No show preserves it in the client's history. When you view that client's profile, missed appointments are visible, helping you identify reliability patterns for future booking decisions.
4. Missed appointments affect your reports differently from cancellations. They count as scheduled appointments that were not fulfilled, which impacts metrics like utilisation rate and completion rate.
5. Review whether your payment and cancellation policies cover missed appointment scenarios. If the customer paid a deposit, your policy may allow you to retain it. If no payment was collected, consider whether to follow up with the customer.
6. Use missed appointment data to inform your booking policies over time. If missed appointments are frequent, consider requiring deposits, enabling booking reminders, or reducing your minimum notice period to discourage casual bookings.

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