Payout schedule

Steps

1. Payout timing is controlled by the active payment provider account connected to the business, not by Cyntree itself.
2. For Stripe, onboarding status, reserves, and verification checks can delay settlement or payouts.
3. For Paystack, settlement timing depends on the connected Paystack account, region, method used, and any review or reserve conditions on that account.
4. Use completed payment records in Cyntree as your operational check, then confirm exact settlement timing from the provider dashboard.
5. If a payment appears completed in Cyntree but has not reached the bank yet, compare the provider reference, provider dashboard status, and payout schedule before raising a support issue.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

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